ILoveDooney Reviews

Placed an order and I received someone else's order. I have been calling for WEEKS. Will NEVER order again

I waited for gift for a whole Month to arrived. It was frustrated at first but I'm so happy I waited. I loved it so much. Recommend this site for gifts and customer service (by email contact) was super apologetic and very nice and assure me to have patience :) thank you

I've ordered a few bags from here and never had an issue. I returned one because I was not careful in noting the dimensions and it was way to big for me. Shipping was quick and the return posed no problem.

This place is beyond sketchy, I've read several other reviews. Sadly I'm not alone. This business has the worst customer service I've ever seen and you just better hope your order doesn't get lost in transit because not only will you never get your purchase you will also pay the shipping cost for an item you never got. I don't have enough room here to describe the numerous issues I've had with this business but all they could offer for each of these issues is "unfortunately we can't" zero customer service, zero common sense, lack basic customer service principles. I'll never give these idiots 1 more penny and unless you don't mind the risk, you probably shouldn't either. Their motto CUSTOMERS ALWAYS WRONG. My motto THEN I WILL BUY ELSEWHERE you're hardly the only shop online

I placed my order for a North South Triple Zip
Style Number: XB298NV
Color: Navy
On January 24,2022 with a shipping estimate of 4-11 Business days.
There was no immediate notification that this item was out of stock and my credit card was charged for the purchase amount.

On February 5, I followed up with ILoveDooney and initiated an inquiry. I received an acknowledgment and was informed that there would be a follow up email to me within 48 hours.
After a non-response, I followed up on February 8. On February 16, I received a notification that my order had been processed but the product was on back order. I immediately asked for an estimated ship date. I received no response until March 16, at which time I was informed that my order had been cancelled, and that my account would be credited within 5 to 10 business days.

Not acceptable.

I have been a loyal customer of Dooney & Bourke for years. Never had to return anything…. Until now. $20 to return an item is unheard of…. Rip off! Will no longer be a customer.

Unfortunately there is not a negative rating! My issue does not deal with the overall quality of Dooney & Bourke merchandise. My great frustration comes from the fact that after ordering my new Dooney & Bourke Lexington Shopper from I Love Dooney on Dec. 29th, and paying extra for faster delivery, I still have not received my order on Jan. 26th. When I first communicated with customer service regarding my missing order I was told that the package had been delivered on Jan. 3rd, which it had not. Customer service informed me that they would investigate the issue and that would probably take 14 to 15 days. Now, 16 days into their "investigation" they still have no conclusion. They have my money and I have NOTHING! I have asked repeatedly to speak with a supervisor. I have given my contact information repeatedly. NO SUPERVISOR has returned my call. If there was a negative rating system I would give them 5 negative stars!

I have purchased Dooney & Bourke handbags, etc., from retailers, Dooney.com and I Love Dooney. I don't see any difference in anything. My packaging has always been good, all bags are wrapped in plastic and have the same registration cards, etc. The only difference is price and that is amazing! I don't know what the problem could be with other reviewers. I have never had any issues. You even accrue the same loyalty points and with the Dooney & Bourke site. I would never have been able to have the collection I have now without their pricing. To me its "what's not to love?"

I used a promo code and got an awesome price. Only problem they cancelled the order and stated not in stock. But I looked the next day and guess what? In stock. I don't think they liked my sale price and won't fill the order. Super shady. Keep my money 2 weeks and never fulfilled the order. I will never purchase a dooney and Burke purse EVER!

Dooney & Bourke use to be one of my favorite luxury purses until my recent experience. I made a purchase in March 2021 a one-time authorize payment and was charged. I then was just with another unauthorized payment 8 months later (December). And the only excuse giving was we did an audit and we mid-charged and decided to do so. I assumed it was fraud as well as my bank. I am so disappointed.